We clearly set out our stall as an organisation that is happy to be frank and honest at the forefront of a relationship, to ensure that everything meets expectations during the course of the relationship. When we welcome a new partner or customer, we aim to keep them on board and grow with them. If we ever lose a partner or customer, we go to great pains to understand why and ensure we implement improvements to prevent it from happening again.
Aspire has a wealth of technical expertise and an open approach to partnership. It is not uncommon for our MD to jump on a call with a partner and their client to explain things from a technical perspective, and help design the best solution for the end client.
This is a fairly unique approach in the wholesale market, and is one of the main reasons why our partners tend to stay with us.
When we set up the Aspire Channel, we did not have the buying-power to compete with the industry leaders on price, and so we had to deliver on service. We’re now one of the fastest-growing ISPs in the UK, and as such we can compete with anyone on price whilst still maintaining the excellent levels of service that allowed us to reach this position. With Aspire, it’s a case of ‘Good price or good service? Choose both.’